Profi, one of Romania’s largest retail chains with over 1,750 locations nationwide, needed a scalable payment solution to ensure business continuity and seamless customer experiences across its rapidly expanding network. Operating at this scale meant that system stability, reliable payment processing, and control over network connectivity were critical, as even temporary outages could disrupt checkout operations and impact revenue.

Partnering with Symphopay, Profi implemented a reliable payment infrastructure designed to maintain payment availability during network connectivity issues, without losing any transactions. The solution automatically switches between network connections and intelligently reroutes transactions to backup acquirers in milliseconds, ensuring uninterrupted payment processing even in challenging conditions. This enhanced fallback mechanism, engineered specifically for large, distributed retail environments, eliminates a critical operational risk and sets a new operational standard for large retailers in Romania.

In addition, Symphopay optimized payment routing to improve approval rates and reduce costs, while streamlining financial processes through automated reconciliation fully integrated with Profi’s backend systems. The just-plug-in-the-cable approach enabled fast deployment with minimal effort, allowing all 1,750 locations to be integrated in just six weeks. As a result, Profi achieved 100% payment uptime, high-speed transactions even during peak times, and a stable, invisible payment experience for customers, supporting both operational efficiency and long-term growth.