Privacy & Cookie Policy

1. Who We Are

Symphopay S.R.L. (“Symphopay”, “we”, “our”, “us”) is a Romanian technology company providing omnichannel payments orchestration solutions for banks and merchants.

Registered office:
2, Aleea Alexandru, Bucharest, Romania
Email: contact@symphopay.com
Phone: +40 314 362 088

We are committed to protecting your personal data and handling it transparently and in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

 

 

2. What Data We Collect

We collect limited personal data, primarily for analytics and communication purposes.

A. Information You Provide Voluntarily

When you complete a contact form on our website, we may collect:

  • Full name

  • Business email address

  • Company name

  • Any message or information you include in the form

We do not collect sensitive personal data through our website.

 

 

B. Information Collected Automatically

When you visit our website, we may collect certain information automatically through cookies and tracking technologies, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • General geographic location (city/country level)

This data is collected for analytics, performance monitoring, and website optimization.

 

 

3. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to your inquiries or demo requests

  • To communicate with you regarding our services

  • To improve our website performance and user experience

  • To analyze traffic and understand how visitors use our website

  • To ensure website security and prevent misuse

We do not sell your personal data.

 

 

4. Legal Basis for Processing

Under GDPR, we rely on the following legal grounds:

  • Legitimate interest – to operate, secure, and improve our website

  • Consent – for the use of non-essential cookies and tracking technologies

  • Pre-contractual steps – when you contact us regarding our services

You may withdraw your consent at any time.

 

 

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your device that help us:

  • Understand website usage

  • Improve functionality

  • Measure performance

  • Enhance user experience

Types of Cookies We Use

1. Strictly Necessary Cookies
Required for the website to function properly.

2. Analytics Cookies
Help us understand website traffic and visitor behavior (e.g., page views, session duration).

3. Marketing / Tracking Cookies (if applicable)
Used to measure the effectiveness of campaigns or LinkedIn-related activity.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact website functionality.

 

 

6. Data Retention

We retain personal data:

  • For contact form submissions: as long as necessary to respond to your inquiry and manage business communications

  • For analytics data: according to the retention policies of the analytics provider

  • As required by law

We do not retain personal data longer than necessary.

 

 

7. Data Sharing

We may share limited data with trusted third-party service providers, such as:

  • Website hosting providers

  • Analytics providers

  • CRM or email communication tools

All third parties are required to comply with applicable data protection laws and process data only under our instructions.

We do not transfer personal data outside the European Economic Area unless appropriate safeguards are in place.

 

 

8. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Loss or destruction

  • Alteration

  • Disclosure

However, no online transmission is 100% secure. We continuously work to maintain high security standards.

 

 

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Romanian Data Protection Authority (ANSPDCP)

To exercise your rights, please contact us at: contact@symphopay.com

 

 

10. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn). We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies separately.

 

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated revision date.